Privacy Policy — Solarswytch

Solarswytch Pvt. Ltd. ("Solarswytch", "we", "us") operates the Solarswytch platform and website at https://www.solarswytch.com. This Privacy Policy explains how we collect, use, share and protect information about you when you use our services, in accordance with India's Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable laws.

1. Information We Collect

We collect information you provide directly and information generated through your use of the platform:

Account data: name, work email address, phone number, company name, GSTIN.
Usage data: pages visited, features used, time on platform, browser and device type, IP address.
Transaction data: subscription plan, billing address, payment method type (we do not store full card numbers).
Business data you enter: customer records, quotations, installation jobs, inventory — this data belongs to you.
Communications: support tickets, emails, and feedback you send us.

2. How We Use It

To provide, operate and improve the Solarswytch platform.
To authenticate you and manage your subscription.
To send transactional emails (receipts, alerts, password resets).
To send product updates and marketing communications — you may opt out at any time.
To comply with legal obligations under Indian law including the DPDPA, 2023.
To detect fraud, prevent abuse, and maintain platform security.

3. Data Sharing

We do not sell your personal data. We share it only in these limited cases:

Service providers: hosting (cloud infrastructure), payment processors, email delivery, analytics — under data processing agreements.
Legal requirements: if required by court order, government directive, or applicable Indian law.
Business transfers: in the event of a merger, acquisition or sale of assets, with advance notice to users.
With your consent: where you have explicitly authorised sharing.

4. Data Security

We implement industry-standard technical and organisational measures including TLS encryption in transit, AES-256 encryption at rest, role-based access controls, and regular security audits. No method of transmission over the internet is 100% secure; we encourage you to use strong passwords and keep your credentials private.

5. Your Rights (DPDPA 2023)

Under India's Digital Personal Data Protection Act, 2023, you have the right to:

Access — request a summary of personal data we process about you.
Correction — request correction of inaccurate or incomplete data.
Erasure — request deletion of your data, subject to legal retention requirements.
Grievance redressal — contact our Data Protection Officer at hello@solarswytch.com.
Nominate — nominate another individual to exercise rights on your behalf.

To exercise any of these rights, email us at hello@solarswytch.com. We will respond within the timelines mandated by applicable law.

6. Data Retention

We retain personal data for as long as your account is active and for a reasonable period thereafter for legal, audit or dispute-resolution purposes. Business data you have entered into the platform will be made available for export for 30 days after account cancellation, then permanently deleted.

7. Cookies

We use strictly necessary cookies for authentication and session management, and optional analytics cookies to understand platform usage (e.g. page-view counts). You may disable optional cookies via your browser settings or our cookie banner. Disabling strictly necessary cookies will prevent you from logging in.

8. Children's Privacy

Our services are intended for business users aged 18 and above. We do not knowingly collect personal data from children under 18. If you believe a minor has provided us data, contact us immediately and we will delete it.

9. Changes to This Policy

We may update this policy from time to time. Material changes will be notified by email or in-app banner at least 15 days before taking effect. Continued use after the effective date constitutes acceptance.

10. Contact

Questions about this policy or your data? Reach us at:
Solarswytch Pvt. Ltd.
Bangalore, India
hello@solarswytch.com
+91 98765 43210